Feedback Surveys
We value feedback from our customers and are constantly striving to improve our service. Customers complete a Feedback Survey using the following guide:
A - Excellent B - Good C - Average D - Poor E - Very Poor
Please rate our initial service including survey, studio visits, design and quotation presentation "A"
Please rate the quality of the work we delivered "A"
Please rate the courtesy of our team "A"
Please rate the tidiness and punctuality of our team "A"
Please rate our communication - did we keep you informed at all times? "A"
Please rate the time scale of installation "B"
Please rate your overall satisfaction with Thatcham Kitchen Designs "A"
Mr & Mrs W - Thatcham
Please rate our initial service including survey, studio visits, design and quotation presentation "A"
Please rate the quality of the work we delivered "A"
Please rate the courtesy of our team "A"
Please rate the tidiness and punctuality of our team "A"
Please rate our communication - did we keep you informed at all times? "A"
Please rate the time scale of installation "A"
Please rate your overall satisfaction with Thatcham Kitchen Designs "A"
Comments and Suggestions
Only problem was the cost of wall tiles which you sorted for us.
Many Thanks
Mr & Mrs B - Beenham
Read through these testimonials and extracts from letters of thanks we have received and if you feel that we might be the right company to work with for your new fitted kitchen please call us on 01635 863853. We'd be delighted to hear from you.
Recent Letters
We are delighted with our new kitchen and would like to thank you for your help and patience during the decision making!
Your team made a fantastic job of installing the kitchen and were pleasant and professional at all times.
We will certainly recommend you to any friends in need of a new kitchen.
Mrs T - Wokingham
We would like to place on record our thanks for the excellent service provided by Thatcham Kitchen Designs Limited prior to and during the alterations to our kitchen and dining room.
Your detailed project management ensured that all work was completed on time by your professional team of sub contractors. We would be very pleased if you could pass on our thanks to:- the plumber, the tiler, the electrician, the bricklayer, the plasterer, the Amtico specialist, and the Kitchen Fitter.
We are delighted with the results and are already enjoying our rejuvenated kitchen and new breakfast room. It has been a great pleasure to use your business and we would highly recommend your services.
Mr & Mrs A - Thatcham
Thank you very much for our new kitchen. We are really delighted with it - it is a joy every day to go in there, such a massive improvement on what we had before.
We much appreciated all your help with the design and the very smooth way you organised the fitting - it really was an expert job. Thank you too for sorting out the new washing machine so quickly.
I hope that you are keeping busy and would be happy to recommend you to anyone who is thinking of having a new kitchen.
Mr & Mrs H - Lambourn
Many Thanks - am agreeably surprised how much I like the "one and only" sink so far, and the cooker is a great improvement though yet to try the oven. Hope to hear from you re shower head.
J M - Newbury
Feedback Surveys
We value feedback from our customers and are constantly striving to improve our service. Customers complete a Feedback Survey using the following guide:
A - Excellent B - Good C - Average D - Poor E - Very Poor
Please rate our initial service including survey, studio visits, design and quotation presentation "A"
Please rate the quality of the work we delivered "A"
Please rate the courtesy of our team "A"
Please rate the tidiness and punctuality of our team "A"
Please rate our communication - did we keep you informed at all times? "A"
Please rate the time scale of installation "A"
Please rate your overall satisfaction with Thatcham Kitchen Designs "A"
Comments and Suggestions
General Workers Excellent
Mr & Mrs B - Purley-on-Thames
Please rate our initial service including survey, studio visits, design and quotation presentation "A"
Please rate the quality of the work we have delivered "A"
Please rate the courtesy of our team "A"
Please rate the tidiness and punctuality of our team "A"
Please rate our communication - have we kept you informed at all times? "A"
Please rate the time scale of installation "A"
Please rate your overall satisfaction with Thatcham Kitchen Designs "A"
Mr & Mrs B - Thatcham
Please rate our initial service including survey, studio visits, design and quotation presentation "A"
Please rate the quality of the work we have delivered "A"
Please rate the courtesy of our team "A"
Please rate the tidiness and punctuality of our team "A"
Please rate our communication - have we kept you informed at all times "A"
Please rate the time scale of installation "B"
Please rate your overall satisfaction with Thatcham Kitchen Designs "A"
Miss W - Newbury
Please rate our initial service including survey, studio visits, design and quotation presentation "A"
Please rate the quality of the work we have delivered "B"
Please rate the courtesy of our team "B"
Please rate the tidiness and punctuality of our team "B"
Please rate our communication - have we kept you informed at all times? "B"
Please rate the time scale of installation "B"
Please rate your overall satisfaction with Thatcham Kitchen Designs "B"
Mrs P - Thatcham
Please rate our initial service including survey, studio visits, design and quotation presentation "A"
Please rate the quality of the work we have delivered "A"
Please rate the courtesy of our team "A"
Please rate the tidiness and punctuality of our team "B"
Please rate our communication - have we kept you informed at all times? "B"
Please rate the time scale of installation "B"
Please rate your overall satisfaction with Thatcham Kitchen Designs "A"
Mr & Mrs S - Reading
Please rate our initial service including survey, studio visits, design and quotation presentation "A"
Please rate the quality of the work we have delivered "A"
Please rate the courtesy of our team "A"
Please rate the tidiness and punctuality of our team "A"
Please rate our communication - have we kept you informed at all times? "C"
Please rate the time scale of installation "B"
Please rate your overall satisfaction with Thatcham Kitchen Designs "B"
Mrs B - Bramley
Testimonials
"We love the kitchen & would happily recommend you to friends and family.
Best wishes for Christmas & the New Year."
J & D W
"Many thanks for all your help - we love the kitchen and would certainly be happy to recommend you!"
Mr & Mrs W of Wokingham
"To Caroline & Kevin
Thank you very much for all your help, patience and very friendly service in our hour of need, also for what we consider to be the perfect kitchen. It is and will always be very much appreciated."
Mr & Mrs B of Thatcham
"My kitchen looks wonderful and I get such lovely comments about it - must be to do with the cows! Thank you for everything."
Mrs R
"Thank you for all your help in fitting our kitchen. Your help and professionalism relieved us of a great deal of the worry and stress in what would otherwise have been a stressfull period. Thank you both; we are very pleased with the end result."
Mr & Mrs T of Kingsclere
"Dear Kevin and Caroline - just a little note to say a big 'Thank You' to you both for all your help advice and kindness.
I'm well aware you earnt very little from my business, but hope that you are repaid in the future, as I will recommend you to everyone I know replacing their kitchens."
P.B.
"Caroline and Kevin - we are absolutely delighted with our new 'Dream Kitchen'. Thank you for all your help, we will certainly be recommending you to friends and family. Please thank Fred and John, they have done a grand job fitting our kitchen.
All the very best.
Many thanks"
Mr & Mrs H of Thatcham
"We have recently had a new kitchen designed (to our requirements), and installed by Thatcham Kitchen Designs. At the design stage, we were able to look at finished units at the showroom, including cooking equipment. All the workmen who came were craftsmen and their work was to a very high standard - electrician, plumber, carpenter, tiers, plasterers - all were first class. Each day, the site was cleaned up; all rubbish was taken away. Once work was started, it was entirely managed by Thatcham Kitchen Designs and we had nothing to worry about. We are highly delighted with the finished kitchen - it looks great, and functions to our highest expectation, we are enjoying using it."
Mr & Mrs T of Bradfield
"We have been delighted with the kitchen fitted and supplied by Thatcham Kitchen Designs. They were very patient, giving us several design options to choose from and offering practical advice and solutions to problems. We also found it very useful to choose the flooring, worktop and tiles from their range so that we could match the samples with each other to get the best finish possible.
The work was carried out quickly and efficiently by professional tradesmen who took a great pride in their work and left everything clean and tidy each evening. We only wish we had found builders that were as good for the other renovations carried out on the house."
Mr & Mrs W of Tilehurst
"Many thanks for a job well done. The utility room is fantastic."
Ms K.C. of Newbury
"Dear Kevin
Thank you and your colleagues for a great job.
From the initial visits to your shop we were impressed with the knowledge and patient advice that you were prepared to impart to us during our lengthy deliberations on the design of the kitchen.
It makes such a difference to be able to plan a project involving the actual person who will take full responsibility for all aspects of the job. Everything was supervised from the structural alterations through the supply and fitting process right up to, and including, the final decoration.
All the craftsmen involved were very pleasant and worked to a high standard and we are pleased to tell you that the finished product has been much admired.
Thank you again."
Mr & Mrs B of Brimpton Common
"We can highly recommend Thatcham Kitchens. From the design stage to installation it was first class."
Mr & Mrs G of Cold Ash
"Thatcham Kitchen Designs Ltd. designed and arranged fitting of our kitchen and utility room. We would highly recommend them to anyone thinking of replacing their kitchen. The service was excellent from the initial planning discussions through to a follow up visit after fitting, to ensure we were happy with everything.
Kevin and Caroline were friendly, helpful and patient, working with us to plan a space that would meet our needs, provide much needed storage and look stunning.
The fitters worked neatly and efficiently and came up with inventive ways to deal with awkward spaces in our rooms.
We have absolutely no complaints whatsoever and are delighted to hear that they are now doing bathrooms as we are hoping to refurbish our main bathroom and cloakroom."
Mr & Mrs L of Thatcham
"We received a great individual service from Thatcham Kitchens. Nothing seemed too much trouble, with constant attention to detail. We are happy to recommend their workmanship to our friends, and already have!”
Mr & Mrs S of Didcot
"Many thanks for your help and advice on the refitting of our kitchen extension. All the units were delivered on time and we are extremely please with the final result.”
Mr & Mrs B of Newbury
"Complete service - very practical and understanding with installation and design."
Mr & Mrs C
"The service was first class."
Mr & Mrs B of Thatcham
Would you like to talk to us about your new kitchen ideas? Contact us on 01635 863853 or email us at; enquiries@thatchamkitchendesigns.co.uk or visit our Berkshire showroom Monday - Saturday, to see a selection of our luxury fitted kitchens and find out how we can design and fit the kitchen of your dreams.